DASWebs is a business-to-business web development company that specializes in creating websites and web-based products for its customers. The company has one location, it's office space, which includes all its technical resources (workstations, servers, networking equipment, etc.) in addition to all its personnel. The company has a diverse group of 7 employees, in addition to a consultant and an intern. The NICE Challenge player will, over the course of the Operate & Maintain challenges, interact with all 9 of these characters as they provide the player with critical information and context about the challenges.